As we wish all our clients to have a pleasant stay, we have included answers to frequently asked questions about your apartment rental.

If there are any further queries please contact us on +44 (0)7758 688557 or email us on enquiries@stayinliverpool.co.uk

Q: What is a Serviced Apartment?
Q: What is included in the apartment?
Q: What is included in the price?
Q: How long can I stay?
Q: Why is an apartment with StayinLiverpool better than a hotel?
Q: How many people can stay in one of your apartments?
Q: How do I make a booking?
Q: How do I pay?
Q: What time can I check into my apartment?
Q: What happens if I have a problem with my apartment during my stay?
Q: What discounts do you give for longer stays?

 

Q: What is a Serviced Apartment?
A: A serviced apartment is an alternative to hotel accommodation. StayinLiverpool offers you luxurious fully furnished and equipped apartments in Liverpool city centre. Guests have all the convenience of a hotel but with the luxuries of a home.

Q: What is included in the apartment?
A: StayinLiverpool include everything to make your stay as comfortable and convenient as possible. Apartments are fully furnished including TV, DVD, satellite TV, bed linen, towels for each guest, cutlery, crockery and glasses, kitchen utensils, fridge, microwave, cooker, toaster, kettle, a washer-dryer, dishwasher, hairdryer, clock-radio alarm, iron and ironing board. Washing and dishwasher powder, washing up liquid and toiletries are all provided for your convenience.

Q: What is included in the price?
A: The rate charged is per apartment, not per person. Cots are available at no extra charge. A free underground, secure parking place is included for one car. Tea, coffee, sugar, milk, and fresh fruit are provided free of charge. A welcome pack is available in every apartment detailing local attractions and restaurants. For guests staying longer than 7 days, a full linen and towel change is also included every 7 days.

Q: How long can I stay?
A: As long as you like! Unlike many other serviced apartments, StayinLiverpool do not impose any minimum limits on your stay. This gives you the flexibility to enjoy Liverpool as you wish. Stay for a night to sample the vibrant Capital of Culture or stay for a week and explore the city and the surrounding area.

Q: Why is an apartment with StayinLiverpool better than a hotel?
A: Simple! Wouldn't you rather the comfort of your home when you travel away on business or holiday? With a serviced apartment you don't have to settle for staying in one room when you can live in a whole apartment. Guests benefit from far more space and facilities when using a serviced apartment and have the option of cooking their own food in fully equipped kitchens. This makes it particularly convenient for families, groups or couples travelling together. The open plan living room and kitchen ensures a sociable environment while the two bathrooms, each with a shower, allow privacy.

Q: How many people can stay in one of your apartments?
A: The total number of people is limited to the number of berths in the apartment. The 2 bedroom apartment has 1 double bed and 2 singles. The 1 bedroom apartment has one double bed, and on request a double sofa bed. In addition, a travel cot can be provided free of charge. Please contact us on +44 (0)7758 688557 or email us on enquiries@stayinliverpool.co.uk to discuss your requirements.

Q: How do I make a booking?
A: Our website contains a calender that details our current availability (see availability page. Click here for Hudson Gardens or click here for Staten Court). To make a booking contact us directly on +44 (0)7758 688557 or enquiries@stayinliverpool.co.uk. StayinLiverpool will then confirm your booking. A minimum of 10% of the total booking cost is required to secure your reservation with the balance payable 14 days prior to your arrival.

Q: How do I pay?
A: Bank transfer or cheque are our preferred payment methods. You can pay by credit or debit card (subject to an additional 3.9% charge). We can invoice your company by prior arrangement. For further information on payment and cancellation policies please refer to our terms and conditions.

Q: What time can I check into my apartment?
A: Check-in is usually from 2pm on your day of arrival, although if an earlier check-in is required we can sometimes accommodate this. You can request your preferred check-in time at the time of booking. On arrival you will be directed to your allocated parking space and personally shown around the apartment by a member of the StayinLiverpool team. The car park and main entrance doors have secure modern electronic locks, activated by a key fob which will be given to you on arrival. We ask that guests depart the apartment and parking space by 11am on the day of departure. Instructions on handing back the keys will be given on arrival.

Q: What happens if I have a problem with my apartment during my stay?
A: The apartment benefits from 24-hour security should there be any immediate issues of access or safety. In addition, guests can contact StayinLiverpool on +44 (0)7758 688557.

Q: What discounts do you give for longer stays?
A: StayinLiverpool are happy to discuss pricing for longer stays or regular bookings. Please contact us on +44 (0)7558 688557 or enquiries@stayinliverpool.co.uk to discuss.